“I meet a lot of people as a receptionist, and most of them say “hello” and “how are you” to me. Many office workers see me day in, day out and there is a sense of friendly familiarity. They stop by to chit chat with me no matter what mood they are in - happy or sad. This opportunity for constant human connection is what I enjoy most about my work. There are of course sometimes more difficult individuals to deal with - people who are stressed, in a rush, or don’t know where they are going. I just try to keep my calm and handle these situations as smoothly as possible. Prior to this job, I spent many years working in the hospitality industry. I guess that’s where I picked up all the essential people-facing skills. They taught us etiquette, manners and how to make people feel special. So when I take a day off, people come back the next day to tell me that they missed me!”
“When I was growing up, I barely saw my father - maybe once or twice a year. He worked around the clock as a waiter in a Chinese restaurant and his long shifts meant that when he was home, we were out or in school. Like me, he also worked in an industry where he would come across hundreds of people daily and I think I picked up my work ethic and attitude towards people from him. He’s retired now so I’m happy that I can finally spend more time with him on the weekends. When I’m off work I also like to just relax and watch cartoons, soap operas and travel shows. I also like to smile, both in and outside of work. I remember when I was a kid, a stranger told me, ‘when you smile, you make other people happy too’. For some reason that simple statement has really left an imprint on me and now smiling has become a habit - the more you do it, the easier it becomes!”
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